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Integrations

Slack — post enquiries, repairs and rent problems to a channel

Paste an incoming webhook, tick the events you want, and each one lands in your Slack channel with a button back to the record.

What this does

Letfold posts a short message to a Slack channel when something happens that your team should see: a new enquiry, a repair reported by a tenant, a rent payment that failed or is late, a certificate expiring, a viewing booked. Each message has an Open in Letfold button straight to the record.

Letfold only posts. It never reads anything from your Slack workspace.

Set it up (five minutes)

  1. In Slack, go to api.slack.com/apps → Create New App → From scratch. Name it "Letfold" and pick your workspace.
  2. Open Incoming Webhooks, switch it on, click Add New Webhook to Workspace and choose the channel (a dedicated #lettings channel works well).
  3. Copy the webhook URL. It starts with https://hooks.slack.com/services/.
  4. In Letfold open Settings → Integrations → Slack, paste the URL, enter your Letfold password and press Connect.
  5. Tick the events you want under What posts to Slack and press Save events, then Send test message.

Only a hooks.slack.com address is accepted. If Slack ever removes the webhook, the integration shows Needs attention with the reason.

Which events

EventWhen
New enquiryA website, portal or walk-in enquiry is recorded
Repair reportedA tenant reports a repair from their portal
Rent payment failed or arrears flaggedA Direct Debit fails or is reversed, a mandate stops, or rent is late (one morning summary)
Certificate expiringGas Safety, EICR, EPC or a licence is due (one morning summary)
Viewing bookedA viewing is booked

Untick anything you do not want. Nothing else is ever posted.

Privacy

The message carries the person's name, the property's first address line and what happened, so set the channel's membership accordingly. Nothing financial beyond "rent is late" is posted.

Last updated 11 Nov 2026

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