Version 1.2 · Effective 29 September 2026
Letfold (formerly Estate-HQ) is a trading name of ONE CONNECT LONDON LTD. ONE CONNECT LONDON LTD is registered in England and Wales under company number 16952075. Registered office: 77 Auriel Avenue, Dagenham, England, RM10 8BU, United Kingdom. ICO registration reference: ZC258914. Not VAT registered.
Until 28 September 2026 the service was operated by UNIVERSALHOMEANDTECH LTD (company 16534780); from 29 September 2026 it is operated by ONE CONNECT LONDON LTD.
This page is the public starting point for customers, visitors, letting agents, tenants, landlords, contractors, advisers and regulators. It explains which legal pages govern Letfold and confirms that the legal operator, controller, and service provider is ONE CONNECT LONDON LTD trading as Letfold. On 15 September 2026 the trading name changed from Estate-HQ to Letfold. The company you contract with, and every agreement you have with us, stay the same.
| No. | Page | Who it applies to |
|---|---|---|
| 1 | Legal Policy Index | Everyone |
| 2 | Privacy Policy | All users and visitors |
| 3 | Cookie Policy | All website visitors |
| 4 | Terms of Service | Letting agents (subscribers) |
| 5 | Data Processing Agreement (DPA) | Letting agents (subscribers) |
| 6 | Refunds and Cancellation Policy | Letting agents (subscribers) |
| 7 | Acceptable Use Policy | Letting agents and their staff users |
| 8 | Sub-processor List | Letting agents (subscribers) |
| 9 | Tenant Passport Privacy Notice | Tenants submitting a passport |
| 10 | Tenant Data Collection Consent | Tenants submitting a passport |
All enquiries including privacy requests, DPA queries, security reports, support and legal correspondence: [email protected]. Formal post: ONE CONNECT LONDON LTD, 77 Auriel Avenue, Dagenham, England, RM10 8BU, United Kingdom.
